Job Responsibilities:

• Tracking daily orders online from our site, Amazon, eBay and Instagram 

• Creating shipping labels for new orders using appropriate platform

• Preparing shipping boxes according to the order

• Preparing manifests for shipments

• Conducting inventory check as required

• Coordinating printing and packaging jobs as needed for shipments

• Assisting with marketing/advertising campaigns (both on social media as well as direct marketing at booths) as required

• Handling customer service duties by following up on orders, issues and special requests

• Resolving package delivery issues by coordinating with customers and delivery services (USPS, UPS, Canada Post, etc.)

• Assisting with logistics and customs for new shipments of stock

• Helping in office/staff management duties as required

• If the candidate has technical skills, he/she can also assist with additional site and app development

• Tracking daily orders online from our site, Amazon, eBay and Instagram

• Creating shipping labels for new orders using appropriate platform  

• Preparing manifests for shipments

• Conducting inventory check as required

• Coordinating printing and packaging jobs as needed for shipments

• Assisting with marketing/advertising campaigns (both on social media as well as direct marketing at booths) as required

• Handling customer service duties by following up on orders, issues and special requests

• Resolving package delivery issues by coordinating with customers and delivery services (USPS, UPS, Canada Post, etc.)

• Assisting with logistics and customs for new shipments of stock

• Helping in office/staff management duties as required

• If the candidate has technical skills, he/she can also assist with additional site and app development projects

• Answer customer emails and calls

• Follow up with customer issues  

• Help manage wholesale accounts

• Work with Sales and Shipping teams to help resolve customer issues

• Coordinate with shipping partners to ensure daily pick ups

• Work directly with the Head of Marketing to strategize and execute campaigns across all stages of the marketing funnel

• Optimize the website to increase sales  

• Analyze website analytics to uncover trends and opportunities 

• Launch SMS campagins

• Build email segments in Klaviyo. Craft a series of emails that result in an above-average open and CTR.